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Shipping Policy

Last updated: July 19, 2021

Daily Dose ("we" and "us") is the operator of (https://dailydose.co) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. Returns
We believe strongly in the value of Daily Dose and take full responsibility for your satisfaction.

If you don't absolutely love it for any reason, we'll give you a full refund* for your last order. No questions asked!

Just let us know within 365 days of receiving your delivery.

And with our Empty-Jar Policy you can return your Jar of greens - even if its completely empty!**

Simply follow these steps:
1. Email us here hello@dailydose.co, letting us know you'd like a refund.
2. We will send you a return label.
3. Place the Jar(s) in a box and return them to us.
4. Refunds will be processed within 48 hours after we've received the package.

*Full refund means the total amount you paid for your last order + shipping and handling + sales tax. Refunds will be issued in the form of the original payment.
**Repeated refund requests from the same customer are not allowed.
***This refund policy applies to your most recent order and is subject to change without notice.

4. Delivery Terms

4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days

4.2 Change Of Delivery Address
Orders placed before 05 PM - CDT (UTC-05) will be dispatched the same day, otherwise, within the next business day.

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.3 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.4 P.O. Box Shipping
Daily Dose will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.5 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.6 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

4.7 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

7. Duties & Taxes

7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes
Import duties and taxes for international shipments will be prepaid, without any additional fees to be paid by customer upon arrival in the destination country

8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service
For all customer service inquiries, please email us at hello@dailydose.co or Live Chat